holiday inn reagan national airport/crystal city

I would just say I blame the ownership/management for the inadequate staffing. HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review Responded MaDear dcjw700, Thank you so much for you feedback and we do apologize for the confusion with the parking fees. Best of all is free park/fly if arranged in advance. Since I left early the next morning, you'll have to read the other reviews to get more details about this property. 26 54 Great airport for Park/Fly near Reagan National - DCA Review of Holiday Inn National Airport / Crystal City Reviewed OctoClean, comfortable hotel near Reagan National. The hotel room itself was what you'd expect at a Holiday Inn: clean and comfortable. When I asked the front desk agent why no one was answering the phone, he blamed the fact that they were understaffed - he was there alone and he was doing the best he could. I would have understood if I was told that the shuttle was not available that late, but my phone calls were never answered. I reached the hotel's answering system, but none of the options I selected ever resulted in my call being answered. I called two different numbers a total of four times during my layover in Houston, then two more times when I landed at Reagan. I selected this hotel because of its proximity to the airport and the fact that under Hotel Amenities they claim that they offer 'Free airport transportation.' Since I was arriving around midnight, I started calling around 8:30 pm to verify that the shuttle would be available at that time. All in all, a good quick stay experience.It's difficult to say that a hotel has good customer service if they don't answer phone calls.

I found all staff at the hotel, from the front desk to the shuttle driver to be very friendly & professional.

The shuttle will drop you off and pick you up at the Crystal City Metro station from which the cemetery is only 3 stops away - about a $5 round trip ticket. The hotel shuttle runs on a continuous loop and I utilized it not only to get to Reagan but also for a trip to Arlington National Cemetery. Got in a workout at the functional fitness center. My simple king bed room, although small, was clean, updated and quiet (9th floor). The hotel is a busy place, seemingly booked to capacity saw a lot of airline personnel coming and going. There's a 24/7 McDonald's next door to satisfy your fast food needs and the within the hotel is a restaurant named O'Malley's where I took in the $14 breakfast buffet.

Needed a one night place to stay for my return trip home to Tucson after a 4 day trip to Virginia and this place fit the bill as it was competitively priced for the D.C.

Holiday inn reagan national airport/crystal city